Refund and Returns Policy

Effective Date: [Insert Date]

At Alareebi, we want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Returns

• Eligibility: You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered are not eligible for a return.
• Non-Returnable Items: Certain items are non-returnable. These include:
  • Gift cards
  • Downloadable software products
  • Personalized items
  • Perishable goods

2. How to Return an Item

• Return Process: To initiate a return, please contact our customer service at [your email or phone number]. Include your order number, the item you wish to return, and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.
• Shipping Costs: You will be responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

• Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, typically 7-10 business days].
• Partial Refunds: Partial refunds may be granted for items that are returned more than 30 days after delivery, or that are not in their original condition, damaged, or missing parts.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [your email or phone number].

4. Exchanges

• Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email or phone number] with details of the issue. We will provide instructions on how to proceed with the exchange.

5. Cancellations

• Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we can cancel it and issue a full refund. If your order has already been shipped, you will need to return the item following the return process outlined above.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

• Email: [your email address]
• Phone: [your phone number]